Terms of Service

2.1. JR Purple Marketing provides digital marketing services including but not limited to: 
– Search Engine Optimization (SEO) 
– Social Media Optimization (SMO) 
– Website Development 
– Reputation Management 
– Social Media Management 
– Client Management System 
    – Campaign tracking and reporting 
    – Performance analytics 
    – Client communication portal 
    – KPI monitoring and reporting 
    – Agency Platform integration

2.2. Service Delivery 
– All services are delivered according to agreed-upon project scopes and timelines 
– Services are subject to our standard operating procedures and best practices 
– For SEO services, we offer a money-back guarantee if clients do not see an upward trend in Google rankings during the service period. This guarantee is subject to: 
    – Client’s full compliance with SEO recommendations 
    – Completion of at least one full service cycle 
    – Proper tracking and documentation of initial rankings 
    – Regular monitoring and reporting through our Client Management System 
– Client Management System access is provided based on service package selection 
– Regular reporting and analytics are provided through our designated platform 

2.3. Client Management System Terms 
– Login credentials are provided upon service initiation 
– Access is limited to authorized personnel only 
– Data retention policies apply as per platform guidelines 
– System availability may be subject to maintenance windows 
– Training and support for system usage is available  

3.1. Payment Terms 
– All prices are quoted in US Dollars 
– Payment schedules will be outlined in individual service agreements  
– Initial payments must be received before work begins 

3.2. Refund Policy and Money-Back Guarantee 
3.2.1. General Refund Policy 
– All sales are final unless otherwise specified in individual service agreements 
– Refund requests will be evaluated on a case-by-case basis 

3.2.2. SEO Services Money-Back Guarantee 
a) Eligibility: 
– Applies to SEO service packages only 
– Client must have completed at least 3 full billing cycle 
– Client must have implemented all critical SEO recommendations 
– Website must remain accessible and unchanged during the service period 
– Client must maintain active communication and cooperation 

b) Guarantee Terms: 
– Full refund will be issued if no upward trend in Google rankings is observed 
– Rankings are measured through our tracking system for agreed-upon keywords 
– Baseline rankings will be documented at service commencement 
– Monthly progress reports will track ranking changes 

c) Claim Process: 
– Claims must be submitted in writing 
– Supporting documentation from our tracking system must be provided 
– Claims will be reviewed within 5 business days 
– Approved refunds will be processed within 10 business days 

d) Exclusions: 
– Algorithm updates or major Google changes affecting all websites 
– Force majeure events 
– Client-initiated website changes without consultation 
– Violation of Google’s guidelines 
– Non-payment or late payment of services 
– Incomplete implementation of recommendations 

e) Measurement Criteria: 
– Rankings will be tracked for primary agreed-upon keywords 
– Measurements will use our professional SEO tracking tools 
– Geographic targeting will be specified in the service agreement 
– Mobile and desktop rankings will be considered separately 

f) Refund Coverage: 
– Refund applies to the SEO portion of the first 3 billing cycles 
– Setup fees and third-party costs may be non-refundable 
– Additional services (website development, SMO, etc.) are not included 
– Refund is limited to actual amounts paid for SEO services 

3.2.3. Documentation Requirements 
Clients must maintain and provide: 
– Initial service agreement 
– Proof of implementation of SEO recommendations 
– Access to analytics and tracking tools 
– Communication records regarding SEO strategy 
– Record of any website changes during service period 

3.2.4. Dispute Resolution 
– Any disputes regarding the guarantee will be handled through our standard dispute resolution process 
– Third-party mediation may be used if necessary 
– All decisions regarding guarantee claims are final  

4.1. Clients agree to: 
– Provide accurate and timely information 
– Respond to requests for approval or feedback within agreed timeframes 
– Maintain necessary access credentials and permissions 
– Comply with all applicable laws and regulations  

5.1. Ownership 
– Clients retain ownership of their original content and materials
– JR Purple Marketing retains ownership of proprietary methodologies and processes 
– Client Management System access only to active customer accounts. 

6.1. Both parties agree to: 
– Maintain confidentiality of business information 
– Protect sensitive data and client information per our privacy policy
– Not disclose proprietary information to third parties 

7.1. Either party may terminate services: 
– With 14 days written notice 
– Immediately for breach of contract 
– As specified in individual service agreements

8.1. JR Purple Marketing: 
– Is not liable for indirect or consequential damages 
– Limits liability to the amount paid for services 
– Makes no guarantees regarding specific results except as described in our refund coverage section above

9.1. Terms: 
– 5% discount for qualified referrals  
– Referral benefits subject to successful client acquisition 

10.1. JR Purple Marketing reserves the right to: 
– Modify these terms with notice to clients 
– Update pricing and service offerings 
– Adjust delivery methods as needed 

These Terms shall be governed by and construed in accordance with the laws of Maryland, United States.  

For questions regarding these Terms, please contact: 
JR Purple Marketing 
info@jrpurple.com

13.1. Access and Usage 
– Clients receive unique login credentials 
– Credentials must not be shared with unauthorized users 
– System access is valid for the duration of the service agreement 

13.2. Data Management 
– Client data is stored securely within the system 
– Regular backups are performed 
– Data retention follows industry standards 
– Clients can request data exports within reasonable timeframes 

13.3. System Availability 
– The system is available 24/7 except during scheduled maintenance 
– Maintenance windows will be communicated in advance 
– Emergency maintenance may be performed as needed 
– Support is available during business hours 

13.4. Reporting 
– Regular reports are generated through the system 
– Custom report requests may incur additional fees 
– Report scheduling can be customized based on client needs 
– Historical data is maintained according to package terms